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Frequently Asked Questions | Our Policies

We are committed to providing a pleasant shopping experience. Here are our policies and answers to frequently asked questions:

Contents

About Our Fine Art Paper, Canvas and Metal Prints

Our print orders are fulfilled by Skyline Art Printing. Here are their policies:

Turnaround Times

Turnaround times are determined by the content of your order and may be extended in busier periods.

Shipping

All prints shipped via UPS Ground. Skyline Art Printing will send you tracking information via email once your print ships.

Returns

Due to each print being unique, Skyline Art Printing does not accept returns. However, we may consider accepting a return for a partial refund. Contact us  to discuss your concerns.

Damages

If your print is damaged when received, please keep all packaging, and email Skyline Art Printing for further instructions.

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Print Media Specs

Fine Art Paper

Epson Cold Press Bright

  • 21 mil / 340 gsm
  • 100% Cotton Fiber
  • Acid, Lignen, & Chlorine Free
  • Bright White

The cold press manufacture of this media provides an elegantly textured finish, enabling rich, deep blacks and an incredibly wide color gamut. This paper meets artist's requirements as an archival print media with a white point and constrast ratio without sacrificing the look and feel of a true fine art paper.

Stretched Canvas

Epson Exhibtion Matte Canvas

  • 22 mil
  • Acid-free, Lignin-free
  • Heavyweight cotton-poly blend

This elegantly textured features soft-matte surface with a bright white point, exceptionally high Dmax, and wide color gamut. The canvas base is enhanced with elastic polymers providing high tensile strength and flexibility for gallery wrap stretching without cracking.

All canvas prints are coated with a non-yellowing, UV resistant, liquid topcoat for added protection, durability, and print life.

White Metal Panel

ChromaLuxe Clear Metal Panels

  • Photographic image quality
  • .045" thick
  • Wood backing with saw tooth ready to hang

*Colors may vary due to sublimation process and substrate surface.

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Our Tiles and Tables

We produce our tiles and tables in our studio. Here are our policies:

Turnaround Times

In stock items are usually shipped within two business days. However, our tiles and tables are often made on demand. In these instances, we strive to ship orders within two weeks based on demand and availability of materials. Custom orders may take longer. Please contact us to discuss your needs.

Shipping

Our photo tiles and cocktail tables are shipped via USPS Ground. We will send you tracking information via email once your order ships.

Tables are shipped fully assembled.

Returns

We gladly accept returns, exchanges, and cancellations of tile and table orders, provided the following conditions are met:

  • Contact us within 7 days of delivery
  • Ship items back to us within 14 days of delivery
  • Request a cancellation before item has shipped

Custom or personalized orders usually cannot be returned unless they arrive damaged or defective. However, in some instances we may consider accepting a return for a partial refund. Contact us to discuss your concerns.

You are responsible for return shipping costs. If the item is not returned in its original condition, you are responsible for any loss in value.

Damages

If your tile or table order is damaged when received, please keep all packaging, and contact us for further instructions.

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Photo Tile Specs

Size

We offer photo tiles in the following sizes:

  • 4.25 x 4.25 x .25 inches (coaster size)
  • 6 x 6 x.25 inches (trivet and table inlay size)

How Our Photo Tiles are Made

We produce our photo tiles with a dye sublimation imprinting process. The term sublimation refers to the transition of a substance from a solid state directly to a gas when subjected to heat and pressure.

We use quality ceramic tiles treated with a durable matte polymer coating. Images are printed with special sublimation transfer inks onto transfer paper and then infused into the tile using a heat press.

The process creates a vivid, permanent, waterproof image.

Contact us with additional questions.

How Our Photo Tiles Can Be Used

You can use our printed tiles as trivets and coasters or as decorative pieces. You can also use them as wall tile in shower and backsplash applications.

(Note: In most instances our photo tiles are resilient, but they are vulnerable to scratches from sharp objects and fading from direct sunlight. Use an unsanded grout for traditional interior applications and avoid permanent outdoor installations.)

Contac us with additional questions.

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Cocktail Table Specs

Size

Our cocktail tables are coffee table height. They stand approximately 17 inches tall with an 8-inch square base and a 12-inch square top. The tile inlay is sized approximately 6.25 x 6.25 x .25 inches to fit our 6x6-inch tiles.

Due to the handcrafted nature of our tables, dimensions may vary slightly from one table to the next.

We are happy to consider special size requests. Contact us with inquiries.

How Our Cocktail Tables Are Made

Unless otherwise noted, our tables are handcrafted with locally sourced hardwoods. We primarily use poplar or maple for painted components and other hardwood varieties for natural and stained components.

We apply quality furniture paint or stain and three coats of Minwax® clear satin Polycrylic™ by hand for a durable finish.

How our cocktail tables can be used

Our cocktail tables are small, handy and stylish. They can be used as drink tables, plant stands and side tables–or simply as a unique way to display art. Their size makes it easy to move them from one room to another as needed.

Our cocktail tables are intended for interior use. However, outdoor tables are available by special order.

Contact us for more information.

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Custom Orders

How to submit a custom order

We welcome custom photo tile and cocktail table orders. If you would like to imprint a tile with artwork of your own or change the size, style, or finish on a table, please contact us to discuss the details.

Printing Options

The dye-sublimation imprinting process can be used to infuse an image into any material that is coated with or made of polyester. In addition to ceramic tile, we can imprint art on specially treated glass, wood, slate, metal, and fabric.

Wholesale Pricing

We are happy to work with fellow artists and businesses. Please contact us to discuss wholesale pricing.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Please visit our FAQs page to learn about our Return Policy.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Please visit our FAQs page to learn about the archival quality of our fine art prints.

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